2009 Awards
We are honoured to be recognized for the dedicated efforts of our employees. Here are some highlights of awards won in 2009:
Customer Experience
- TD Canada Trust received its fifth consecutive Synovate Best Banking award for Customer Service Excellence among the Big Five Retail Banks.
- The Service Quality Measurement Group (SQM) recognized TD Canada Trust’s call centres with the SQM Call Centre Industry Award for the Highest IVR Customer Satisfaction Self Serve and Highest Customer Satisfaction by Industry - Banking in the North American’ banking industry.
- Surviscor, which analyzes and ranks Canadian online services, named TD Waterhouse #1 in online discount brokerage services for Website Transactions, Online Resources, Website Design, and Market Intelligence.
Governance, Leadership and Shareholder Relations
- Euromoney magazine named TD Best Bank in North America.
- TD Bank was ranked one of the most trusted brands in the financial services industry by Interbrand.
- For the third consecutive year, TD was one of only 42 companies, among 4,162 rated by Governance Metrics International, to receive the highest rating of 10.
- Canadian Business magazine named Colleen Johnston, Group Head Finance and Chief Financial Officer, “Best CFO” in its annual All Star Awards.
- IR magazine named TD Canadian leader in investor relations. TDBFG won in three separate categories: “Best Investor Relations in the Financial Services Sector,” “Best Retail Investor Communications” and “Best Investor Relations by a CEO.”
- Reader’s Digest named TDCT the most trusted brand for 2009.
- For the fourth year in a row, Bernie Dorval, Group Head Insurance and Global Development TDBFG, and Deputy Chair of TD Canada Trust, was named one of the top 25 business leaders in Quebec by Finance et Investissement.
- TD was named one of Jantzi-Maclean's 50 Most Socially Responsible Corporations.
- Brand Finance, a leading global brand valuation consultancy, named TDBFG one of Canada’s Most Valuable Brands.
- The Financial Planners Standards Council awarded Patricia Lovett-Reid, SVP TD Waterhouse, the Donald J. Johnston award for Outstanding Contribution to the Profession of Financial Planning in Canada.
- Global Finance magazine ranked TDBFG one of the World’s Safest Banks.
- Chris Montague, Executive Vice President, General Counsel, won the Canadian General Counsel’s Business Achievement Award.
- Bloomberg Markets magazine ranked TD Bank Financial Group #1 on its Top 20 Banking Strength Monitor, an index measuring banks across eight key financial metrics including capital ratios, loan reserves and asset quality.
- TD Mutual Funds received Lipper Fund awards for both the TD Latin American Growth Fund and the TD Japanese Index 1, top funds in Canada in their respective categories. The Lipper Fund’s awards program honours funds that have excelled in delivering consistently strong risk-adjusted performance, relative to peers.
- Millward Brown Optimor named TDBFG to its BrandZ Top 100, a ranking that identifies the world's most valuable brands measured by their dollar value.
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