Publications2013 GRI Index › Organizational Profile

Organizational Profile

Profile Disclosures

2.1 Name of the organization. F

TD Bank Group

2.2 Primary brands, products, and/or services. F

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to approximately 22 million customers worldwide through four key business lines:

  • Canadian Personal and Commercial Banking including TD Canada Trust and TD Auto Finance Canada
  • Wealth and Insurance including TD Wealth, an investment in TD Ameritrade, and TD Insurance
  • Wholesale Banking including TD Securities
  • U.S. Personal and Commercial Banking including TD Bank, America’s Most Convenient Bank and TD Auto Finance U.S.

Further information on the products and services offered by each business line can be found in the Annual Report pages 22-38

2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. F

TD’s Corporate Profile
TD’s Principal Subsidiaries (PDF)

2.4 Location of organization's headquarters. F

Toronto, Ontario, Canada

2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. F

Where we operate

2.6 Nature of ownership and legal form. F

The Toronto-Dominion Bank is a chartered bank subject to the provisions of the Bank Act (Canada). It was formed on February 1, 1955 through the amalgamation of The Bank of Toronto, chartered in 1855, and The Dominion Bank, chartered in 1869. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). F

TD is the sixth largest bank in North America by branches, serving approximately 22 million customers in four key businesses across the globe.

Canadian Personal and Commercial Banking
TD Canada Trust offers personal and business banking to more than 12 million customers through a wide range of products and services, from chequing and savings accounts to credit cards, mortgages, business banking, credit protection and everyday financial advice.

TD Canada Trust makes banking more comfortable for its customers through award-winning service via 24/7 mobile, online and telephone banking, and a network of more than 2,600 ATMs. Convenient hours in over 1,100 branches help TD Canada Trust serve its customers better.

TD Auto Finance Canada is a leading financial solutions provider offering flexible financing options for customers making automotive, recreational vehicle, Powersports and Marine purchases. Through a nationwide network of dealers, TD Auto Finance Canada offers auto financing products to customers with consistent, reliable and responsive service.

TD Wealth and TD Insurance
TD Waterhouse Discount Brokerage, a division of TD Waterhouse Canada Inc., provides global online investing, advice, private client services and asset management to a large and diverse institutional and retail client base.

TD Ameritrade provides investing and trading services for nearly six million client accounts that total more than $400 billion in assets, and custodial services for more than 4,000 independent registered investment advisors. On average, its clients place approximately 400,000 trades each day.

TD Insurance is the largest direct-response home and auto insurance groups and one of the top three personal home and auto insurance groups in Canada. Working in two sectors – general insurance and life and health insurance – TD Insurance helps protect clients through a wide range of products including credit protection, auto, home, health, life, and travel insurance. TD Insurance authorized products and services are available through more than 1,100 TD Canada Trust branches, online and over the phone.

U.S. Personal and Commercial Banking
TD Bank, America's Most Convenient Bank® is one of the 10 largest banks in the U.S., providing customers with a full range of financial products and services at more than 1,300 convenient locations and thousands of ATMs from Maine to Florida. TD Bank offers retail products and services to its clients in addition to investing services through TD Wealth.

TD Auto Finance U.S. is a competitive U.S. auto financing company focused on providing its customers with a personal, worry-free and easy automotive finance experience. Clients can depend on TD Auto Finance for stability and reliability; a financing partner that will always be there to meet the needs of its customers.

Wholesale Banking
TD Securities offers a wide range of capital market products and services to corporate, government and institutional clients who choose TD for its knowledge, innovation and experience. More than 3,500 employees in 13 offices around the world provide services in the key areas of finance including investment and corporate banking, capital markets, interest rate, currency and derivative products and commodities. Trading expertise and street-level market intelligence are employed to consistently deliver value for our clients.

Further details of markets served can be found in the Annual Report pages 22-27.

2.8 Scale of the reporting organization. F

As at October, 31 2013, TD is the sixth largest bank in North America by branches, serving approximately 22 million customers in four key businesses across the globe. TD also ranks among the world’s leading online financial services firms, with approximately 8 million active online and mobile customers.

At the end of the 2013 fiscal year, TD reported over CDN$7.1 billion in adjusted net income, CDN$862.5 billion in assets, 78,896 full-time equivalent employees, maintained over 2,300 branches and stores in Canada and the U.S. TD operates internationally through our offices in the Americas, Europe and Asia-Pacific. Further information: AR: p22-38

2.9 Significant changes during the reporting period regarding size, structure, or ownership. F

Significant events in 2013 included:

  • Acquisition of Target Corporation’s U.S. Credit Card Portfolio
  • Acquisition of Epoch Investment Partners, Inc.
  • Sale of TD Waterhouse Institutional Services
  • Agreement with Aimia Inc. and Acquisition of certain CIBC Aeroplan Credit Card Accounts
Details of these events can be found in the AR pages 11-12

2.10 Awards received in the reporting period. F