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2014 GRI Index

TD has used the Global Reporting Initiative (GRI) framework for corporate responsibility reporting since 2007. TD’s 2014 Corporate Responsibility Report is written in accordance with the G4 framework and fulfills the requirements for a Core report.

TD’s 2014 Corporate Responsibility Report has successfully completed the Materiality Disclosure Service.

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G4-1 Statement from the most senior decision-maker in the organization.
G4-2 Description of key impacts, risks and opportunities.

Expand Organizational Profile


G4-3 | G4-4 | G4-5 | G4-6 | G4-7 | G4-8 | G4-9 | G4-10 |
G4-11 | G4-12 | G4-13 | G4-14 | G4-15 | G4-16

G4-3 Name of organization
G4-4 Primary brands, products and services
G4-5 Location of headquarters
G4-6 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.
G4-7 Nature of ownership and legal form.
G4-8 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).
G4-9 Report scale of the organization.
G4-10 Total number of employees by employment contract and region.
G4-11 Report the percentage of total employees covered by collective bargaining agreements.
G4-12 Describe the organization’s supply chain.
G4-13 Report any specific changes during the report period regarding the organization’s size, structure, ownership or its supply chain.
G4-14 Report whether and how the precautionary approach or principle is addressed by the organization.
G4-15 List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses.
G4-16 List memberships of associations.

Expand Identified Material Aspects and Boundaries


G4-17 | G4-18 | G4-19 | G4-20 | G4-21 | G4-22 | G4-23

G4-17 a) List all entities included in the organization’s consolidated financial statements or equivalent documents.
b) Report whether any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report.
G4-18 a) Explain the process for defining the report content and the Aspect Boundaries.
b) Explain how the organization has implemented the Reporting Principles for Defining Report Content.
G4-19 List all the material Aspects identified in the process for defining report content.
G4-20 For each material Aspect, report the Aspect Boundary within the organization as follows:
  • Report whether the Aspect is material within the organization
  • If the Aspect is not material for all entities within the organization select one of the following two approaches and report either:
    • The list of entities or groups of entities included in G4-17 for which the Aspect is not material or
    • The list of entities included in G4-17 for which the Aspect is material
    • Report any specific limitation regarding the Apsect Boundary within the organization.
G4-21 For each material Aspect report on the Aspect Boundary outside the organization, as follows:
  • Report whether the Aspect is material outside of the organization
  • If the Apsect is material outside of the organization, identify the entities, group of entities or elements for which the Aspect is material. In addition, describe the geographical location where the Aspect is material for the entities identified
  • Report any specific limitation regarding the Aspect Boundary outside of the organization
G4-22 Report the effect of any restatements of information in previous reports, and the reason for restatements.
G4-23 Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.

Expand Stakeholder Engagement


G4-24 | G4-25 | G4-26 | G4-27

G4-24 Provide a list of stakeholder groups engaged by the organization.
G4-25 Report the basis for identification and selection of stakeholders with whom to engage.
G4-26 Report the organization’s approach to stakeholder engagement, including frequency of engagement by type, stakeholder group and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.
G4-27 Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns.

Expand Report Profile


G4-28 | G4-29 | G4-30 | G4-31 | G4-32 | G4-33

G4-28 Reporting period
G4-29 Date of most recent previous report.
G4-30 Reporting cycle
G4-31 Provide contact point for questions regarding the report or its contents.
G4-32 Report the ‘in accordance’ option the organization has
G4-33 Report the organization’s policy and current practice with regard to seeking external assurance for the report.

Expand Governance


G4-34 | G4-38 | G4-39 | G4-40 | G4-41 | G4-43 | G4-45 |
G4-46 | G4-48 | G4-49 | G4-51 | G4-52 | G4-53

G4-34 Governance structure of the organization. Identify any committees responsible for decision-making on economic, environmental and social impacts.
G4-38 Report the composition of the highest governance body and its committees.
G4-39 Whether the Chair of the Board is also an executive officer.
G4-40 Nomination process including diversity, independence, skills, stakeholder engagement.
G4-41 Board conflicts of interest
G4-43 Report the measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental and social topics.
G4-45 Report the highest governance body’s role in the identification and management of economic, environmental and social impacts, risks, and opportunities.
G4-46 Report the highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental and social topics.
G4-48 Report the highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material Aspects are covered.
G4-49 Process for communicating critical concerns to the highest governance body.
G4-51 Board remuneration and link to ESG.
G4-52 Process for determining Board remuneration.
G4-53 Process to seek stakeholder views on remuneration, including the results of votes on remuneration policies and proposals.

Expand Ethics and Integrity


G4-56 | G4-57 | G4-58

G4-56 Describe the organization’s values and principles.
G4-57 Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines.
G4-58 Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity.

Expand Economic Performance


DMA | G4-EC1 | FS–EC1 | G4–EC2 | G4–EC3 | G4–EC4

G4-EC1 Direct economic value generated and distributed
FS–EC1 Value of community investment program, investments by theme, geographical area, time and motivation.
G4–EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change
G4–EC3 Coverage of the organizations defined benefit plan obligations.

Expand Indirect Economic Impacts


DMA | G4–EC7 | G4–EC8

DMA Describe work done to understand indirect economic impacts.  
G4–EC7 Development and impact of infrastructure investments and services supported.
G4–EC8 Significant indirect economic impacts including the extent of impacts.

Expand Energy


DMA | G4–EC7 | G4–EC8

G4-EN3 Energy consumption within the organization
G4-EN5 Energy intensity
G4-EN6 Reduction of energy consumption as a results of conservation and energy initiatives

Expand Emissions


DMA | G4-EN15 | FS–EN15 | G4–EN16 | G4–EN17 | G4–EN18 | G4-EN19

G4-EN15 Energy consumption within the organization
FS–EN15 Emissions resulting from business travel
G4–EN16 Indirect GHG Emissions (Scope 2)
G4–EN17 Other indirect GHG emissions (Scope 3)
G4–EN18 GHG Emissions intensity
G4-EN19 Reduction of GHG emissions
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age, minority, membership and other indicators of diversity.

Expand Local Communities


DMA | G4-SO1 | G4-SO2 | G4-FS13 | G4-FS14

G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs.
G4-SO2 Operations with significant actual and potential negative impacts on local communities.
G4-FS13 Initiatives to improve access to financial services for disadvantaged people
G4-FS14 Access points in low-populated or economically disadvantaged areas by type.

Expand Product and Service Labelling


DMA | G4-PR3 | G4-PR4 | G4-PR5 | G4-FS15 | G4-FS16

DMA Product and Service Labelling is one aspect of TD’s approach to Product and Services.  
G4-PR3 Type of product and service information required by the organization’s procedures for product and service information and labelling.
G4-PR4 Total number of incidents of non-compliance with voluntary codes concerning product and service information and labelling.
G4-PR5 Results of surveys measuring customer satisfaction.
G4-FS15 Policies for the fair design and sale of financial products
G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

Expand Customer Privacy


DMA | G4-PR8

DMA Customer privacy is one aspect of TD’s Global approach to Privacy and Data Security  
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.

Expand Compliance


DMA | G4–SO8

DMA Compliance is one aspect of TD’s overall approach to Risk Management  
G4–SO8 Monetary value of fines and number of non-monetary sanctions for non-compliance with laws/regulations

Expand Product Portfolio


DMA | G4-FS1 | G4-FS2 | G4-FS3 | G4-FS6 | G4-FS7 | G4-FS8

G4-FS1 Policies with specific environmental and social components applied to business lines
G4-FS2 Procedures for assessing and screening environmental and social risks in business lines
G4-FS3 Process for monitoring client’s implementation of and compliance with environmental and social requirements included in agreements or transactions.
G4-FS6 Percentage of the portfolio for business lines by specific region, size.
G4-FS7 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose.
G4-FS8 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose.

Expand Active Ownership


DMA | G4-FS10

G4-FS10 Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues.