Customer Care

If you are not satisfied with the solution offered in Step 1, then you have two options for elevating your concern:

1. Ask a manager to elevate your concern to a senior manager on your behalf
2. Elevate your concern yourself by contacting us by phone, email or mail

If you ask a manager to elevate your concern for you, someone will contact you to discuss the concern. If you choose to elevate the concern yourself, please use the information below to contact the appropriate TD group where your concern arose.

If you have gone through the first two steps, received written documentation from TD and still need help finding a solution to your concern, you have the option to refer it to the TD Ombudsman.

The TD Ombudsman’s Office will work with both you and TD to understand what you expected of TD, what service TD agreed to deliver and why your expectations were not met. The goal of the TD Ombudsman’s Office is to apply principles of fairness to find a solution.

To help the Ombudsman’s Office deal with your concern, please include your full name, address, telephone number(s) and the details of your concern in your letter or fax.

For your protection do not send confidential information via email, as email correspondence is not secure. If your request is urgent or requires disclosure of confidential information for resolution, please call the appropriate number.

If you require further assistance after the decision of the TD Ombudsman, the following independent services can provide you with information and a further review of your compliant.