Investing › WebBroker IdentificationPlus

Frequently Asked Questions
  1. What is the WebBroker IdentificationPlus feature and why do I need it?
  2. How does it work?
  3. Can I choose not to enroll?
  4. Can I defer my registration?
  5. Can I access my accounts from multiple computers?
  6. Can two people log in from the same computer?
  7. Can I change my security questions?
  8. What if I forget the answers to my WebBroker IdentificationPlus questions?
  9. What happens if I'm locked out of WebBroker?
  10. Are the answers to my security questions case sensitive?
  11. How does this work with EasyWeb IdentificationPlus?

1. What is the WebBroker IdentificationPlus feature and why do I need it?

WebBroker IdentificationPlus protects you while you access WebBroker by having you provide information only you would know, in the form of security questions and answers stored securely by us. Once your computer is registered with WebBroker IdentificationPlus, it remembers which computer(s) you normally use, giving you even greater protection against unauthorized individuals logging in to your accounts.

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2. How does it work?

When you enroll in WebBroker IdentificationPlus, you'll select five security questions and answers as part of the registration process. If you log in from a different computer, we take additional steps to verify your identity by asking you to provide the answer to one of your security questions. WebBroker IdentificationPlus remembers your computer by assigning a unique identifier to that computer when you register. No personal or private data is stored in any way.

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3. Can I choose not to enroll?

No, enrollment in WebBroker IdentificationPlus is mandatory for all WebBroker customers because it provides enhanced protection for your online WebBroker accounts.

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4. Can I defer my registration?

Yes, you can defer the registration of your security questions for 30 days following the first time you select to defer. On or after the 31st day, you will be required to register in order to access WebBroker.

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5. Can I access my accounts from multiple computers?

Yes. If you are logging in from a new computer other than the one you used to register for WebBroker IdentificationPlus, or through a public terminal, you simply need to answer one of your security questions.

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6. Can two people log in from the same computer?

Yes. WebBroker IdentificationPlus recognizes each user as unique and is capable of identifying the person logging in, even if that person is sharing a computer with another WebBroker client.

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7. Can I change my security questions?

You can change your security questions and answers at any time. Use the "Maintain Security Options" screen within WebBroker, found under "Preferences". Select the questions you would like to update and then select the "Update Selected Questions" button. If you'd like to update all of your security questions, select the "Update All Questions" button.

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8. What if I forget the answers to my WebBroker IdentificationPlus questions?

Please contact one of our Help Desk representatives toll-free at 1-800-667-6299 for assistance.

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9. What happens if I'm locked out of WebBroker?

You will be given several opportunities to respond correctly before being locked out of WebBroker. If you do get locked out, please contact one of our Help Desk representatives toll-free at 1-800-667-6299 for assistance. Your WebBroker password will be re-set, and you'll have to select five new security questions and answers the next time you log in.

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10. Are the answers to my security questions case sensitive?

No. The WebBroker IdentificationPlus feature will recognize your answers whether you enter them in upper case or lower case letters.

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11. How will this work with EasyWeb IdentificationPlus?

If you have setup your questions and answers in EasyWeb, you will not be required to do the same in WebBroker. The same set of questions & answers will be used for access to both applications.

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