Key Performance Indicators

KPIs

Our 2009 measures of TD’s performance in corporate responsibility

Customers	2009	2008	2007
Customer Experience Index
Canada – TD Canada Trust	27.0	26.1	23.5
U.S. – TD Bank	32.5	28.3	-
Number of substantiated breaches of customer privacy or loss of customer data (in Canada)	5	2	-

Environment	2009	2008	2007
GHG emissions¹
Canada – tonnes of CO₂e	-	139,795	127,657
U.S. – tonnes of CO₂e	-	107,797	n/a
Paper usage (average paper sheets used per employee)	8,209	8,363	8,829
Water usage (cubic metres)²	1,900,000	1,884,868	1,026,327
Electronic waste recycled (tonnes)	60.0	49.3	23.8

¹ Latest available data is 2008.
² Estimated amount for 2009. 2008 and 2007 figures are actual.
[Note: 1 tonne = 1.1 tons. 1 cubic metre = 35.3 cubic feet.]

Employees	2009	2008	2007
Employee retention (%)
Canada¹	89.41	86.56	n/a
U.S.	73.40	85.80	n/a
Employee engagement
TD	4.11	4.18	4.14
TD Bank	3.80	4.12	4.06
TD excluding TD Bank	4.24	4.21	4.15
Average days of training per employee per year
Canada	3.88	3.86	3.08
U.S.	4.56	6.09	-
Workplace accident statistics in Canada²
Minor injuries (# of incidents)³	-	235	243
Disabling injuries (# of incidents)⁴	-	85	76

¹ Retention rates for Canada do not include TD General Insurance.
² Latest data available. 2009 data will be reported to the Canadian government in spring 2010.
³ Injuries that are treated in the workplace, with no time lost beyond the day of the injury.
⁴ Injuries that result in lost time in the workplace on any day following the injury. For each of the years shown, there were no workplace fatalities or disabling injuries that resulted in permanent loss of use of a body part or function.

Diversity¹

2009

2008

2007

Women

Women in senior management positions (%)

33.78

29.55

Women in middle managem TD Bank Financial Group - Page not found

The document you requested cannot be found. It may have been moved or deleted, or you may have typed its location incorrectly. Click one of the links below to access our site.

TD Bank Financial Group Home page

TD Canada Trust Home Page

Internet banking

Investing at TD Home Page

Internet Brokerage Service

You may also wish to update your bookmarks to our site at this time.

Le document demandé est introuvable. Il a peut-être été déplacé ou supprimé, ou vous avez peut-être incorrectement tapé son emplacement. Cliquez sur l'un des liens indiqués ci-dessous pour accéder à notre site.

Page d'accueil de Groupe Financier Banque TD

Page d'accueil de TD Canada Trust

service bancaire par Internet

Page d'accueil Investir auprès de la TD

service de courtage Internet

N'oubliez pas de mettre votre signet de notre site à jour dès maintenant.