| GRI Ref. # |
|
Standard Disclosures |
|
|
|
Report Location |
| DMA |
|
Management approach, goals, performance, policies, contextual
information |
|
included |
|
Customer |
| Customer Health and Safety |
| PR2 |
|
Incidents of non-compliance with health and safety regulations
and codes |
|
included |
|
Responsible Products |
| Product and Service Labelling |
| PR4 |
|
Incidents of non-compliance with regulations and codes re
product and service information and labelling |
|
included |
|
Responsible Products |
| PR5 |
|
Practices related to customer satisfaction, including results
of surveys |
|
included |
|
Customer Feedback |
| Marketing Communications |
| PR6 |
|
Programs for adherence to laws, standards and voluntary codes
related to marketing communications |
|
included |
|
Responsible Products |
| PR7 |
|
Incidents of non-compliance with regulations and voluntary
codes concerning marketing communications |
|
included |
|
Responsible Products |
| Customer Privacy |
| PR8 |
|
Substantiated complaints regarding privacy breaches |
|
included |
|
Safe and Secure Banking Experience |
