Employees
Building the Strongest Team in Banking
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Overview
We work hard to build a unique and inclusive employee culture. Why? Because we want to be a place where all employees can reach their full potential.
Our success depends on having the right team in place – now and in the future – so we can support and sustain our growth.
Investing in our people. Creating new opportunities for them to grow. That’s the cornerstone of our performance culture. And that’s why we grew our investment in people this year.
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Learn more about what it means to work at TD by reading the stories below.
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TD a great place to work
Every one of our more than 81,000 employees has great stories about why TD’s an employer that’s second to none – you’ll see some of those stories in this section of the annual report. We’re also consistently recognized by external organizations for our top-notch employer position. Here’s just a glimpse of some of the recognition we received in 2010.
Every one of our more than 81,000 employees has great stories about why TD’s an employer that’s second to none – you’ll see some of those stories in this section of the annual report. We’re also consistently recognized by external organizations for our top-notch employer position. Here’s just a glimpse of some of the recognition we received in 2010.
- Named one of Aon Hewitt’s 50 Best Employers in Canada for the third year in a row
- Ranked in the Globe and Mail’s 75 Best Workplaces in Canada for fifth year in a row
- For the fourth year in a row, TD named one of Mediacorp’s Top 100 Employers in Canada
- Distinguished as one of The Best Places to Work for LGBT Equality in the U.S. by the Human Rights Campaign
- Recognized in the top 10 as the Most LGBT Friendly Corporations in the World by the International Gay and Lesbian Chamber of Commerce
- Named by Canada’s Top 100 Employers as one of the Best Employers for New Canadians
- TD Waterhouse International recognized with Gold Status for its management practices by Investors in People, a globally recognized HR consulting firm (awarded to less than 0.5 per cent of companies across the U.K. annually)
- TD Waterhouse International received the One Star accreditation from Best Companies, the name behind the Sunday Times Best Companies to Work For survey
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Signing – communications by another name
In early 2010, Ilona Mironenko joined the Operations Monitoring and Reporting team at TD Securities as an accounting officer. What makes this story a little different is that Ilona is a deaf employee. Her new manager, Gina Johnson, wanted Ilona’s first day and entire experience with the team to be a great one. For Gina, part of making Ilona feel welcome meant being able to communicate (at least a little bit) with her in her first language – American Sign Language (ASL).
In early 2010, Ilona Mironenko joined the Operations Monitoring and Reporting team at TD Securities as an accounting officer. What makes this story a little different is that Ilona is a deaf employee. Her new manager, Gina Johnson, wanted Ilona’s first day and entire experience with the team to be a great one. For Gina, part of making Ilona feel welcome meant being able to communicate (at least a little bit) with her in her first language – American Sign Language (ASL).
“Just because you can’t speak doesn’t mean you can’t communicate,” said Gina. “Working with Ilona has taught me that being deaf is really about communicating in a different language.”
Since Ilona joined, the entire team has been practising ASL together during their weekly team meeting. “The sessions have really brought us together as a team,” said Christine Dereza, one of Ilona’s colleagues. “We’ve come together with a shared purpose: to break down communication barriers.” And the informal classes have expanded to the broader team – between 20 and 25 employees are now dropping in once a week to learn more about sign language.
At TD, we focus on breaking down barriers for all employees – including those with mobility issues or hearing and visual impairments. After all, our goal is to ensure a positive experience for each and every employee and to hire the best.
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Providing every employee the opportunity to showcase their talents
Phil Faubert is passionate about the work he does. An IT manager with TD, Phil and his team are responsible for making sure TD employees have the assistive technology they need to do their jobs. “TD is all about hiring the best people,” says Faubert. “If those people have disabilities, then we’re there to provide the tools and services they need so TD can benefit from their talent.”
Phil Faubert is passionate about the work he does. An IT manager with TD, Phil and his team are responsible for making sure TD employees have the assistive technology they need to do their jobs. “TD is all about hiring the best people,” says Faubert. “If those people have disabilities, then we’re there to provide the tools and services they need so TD can benefit from their talent.”
TD’s three assistive technology labs play a key role in making sure employees with disabilities have the tools they need. At the lab, employee needs are assessed, equipment is tested and adapted, people train on new hardware and technology and developers learn about the specific needs of employees with disabilities.
While the lab works to provide assistive technology solutions to accommodate any disability, most are focused on hearing, dexterity and visual impairments. For example, you’ll find voice recognition software that enables employees to operate computers using their voice and screen reader software for employees who are blind, along with screen magnification software for people with low vision. As well, there are a number of pieces of technology for users who are low-hearing or deaf, such as telephone volume amplifiers and video remote interpreting.
Says Phil Faubert, “I’m proud that through the team’s efforts and the capabilities of our labs, we’ve recently celebrated a milestone of provisioning our 1,000th employee accommodation since 2007.”
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Recognizing great employees
Since 2006, TD has been recognizing the one in one thousand employees who go the extra mile by living and breathing each of our Guiding Principles each and every day. Known as the Vision in Action (VIA) program, this bank-wide recognition program selects recipients based on their ability to exemplify all six of the Guiding Principles – contributing to our vision to be The Better Bank.
Since 2006, TD has been recognizing the one in one thousand employees who go the extra mile by living and breathing each of our Guiding Principles each and every day. Known as the Vision in Action (VIA) program, this bank-wide recognition program selects recipients based on their ability to exemplify all six of the Guiding Principles – contributing to our vision to be The Better Bank.
Each year, the VIA recipients spend a fun-filled week in the North American city where TD’s annual general meeting is taking place – for our 2009 winners, that was Quebec City.
“I’m so proud to have been selected as a 2009 VIA recipient,” said Fee Wen Liu, Manager, Investor Relations. “All around, the experience was a great one, and, in one word, unforgettable. It’s a recognition that every TD employee should aspire to.”
Why do we do this? Because the VIA recipients enhance the TD brand – making TD a better place for all employees and improving the overall experience for our customers and clients. After all, TD’s success depends on the tremendous efforts of our employees.
The VIA program is one of more than 30 recognition programs at TD that range from performance and service milestones to informal everyday recognition and celebration events.
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Our employees reflect who we are
At TD, our employees reflect the diversity of our customers and clients. That means that when a customer walks into a local TD Canada Trust branch in Canada or TD Bank store in the U.S., or a client enters the neighborhood TD Waterhouse branch, the employees behind the counter represent the diversity of the local community. But this extends well beyond the in-person experience. It’s also reflected in our advertising and community involvement.
At TD, our employees reflect the diversity of our customers and clients. That means that when a customer walks into a local TD Canada Trust branch in Canada or TD Bank store in the U.S., or a client enters the neighborhood TD Waterhouse branch, the employees behind the counter represent the diversity of the local community. But this extends well beyond the in-person experience. It’s also reflected in our advertising and community involvement.
That’s why, in 2010, we did something we hadn’t done before – featured actual employees in an LGBT-targeted same-sex advertising campaign that we launched in Toronto, Montreal and Vancouver. Why did we do this? Diversity, community involvement and inclusiveness are part of who we are at TD. This initiative demonstrates that we do indeed practise what we preach. Not only that, but it also makes good business sense – we look to draw talent from the broadest possible pools.
“I’m so proud to be an employee at TD,” said Donna Renn, a TD employee who was featured with her partner, Nancy, in this LGBT advertising initiative. “This was a positive experience for both me and Nancy – one that we’d gladly repeat in a heartbeat.”
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More than just a paycheque
We’ve been recognized as an employer of choice for many reasons – employee benefits certainly represent one of the contributing factors. Specific benefits differ across TD’s footprint, ranging from defined benefit pensions and share ownership plans to employee banking and 401(k) retirement savings plans – in some geographies we even have public transportation discounts.
We’ve been recognized as an employer of choice for many reasons – employee benefits certainly represent one of the contributing factors. Specific benefits differ across TD’s footprint, ranging from defined benefit pensions and share ownership plans to employee banking and 401(k) retirement savings plans – in some geographies we even have public transportation discounts.
The employee ownership plan offered in Canada allows eligible employees the opportunity to become TD shareholders through automatic payroll deductions. It really represents a simple, easy and quick way to save through the purchase of TD shares – and best of all, the bank also contributes on behalf of the employee up to an annual maximum. Plus, dividends are automatically reinvested in more TD shares. And starting in 2011, we’ll be offering our employees another great way to save and to be part of our growth story. Our new global service recognition program will acknowledge five-year employment anniversaries with the awarding of five TD shares. We’ll also offer TD shares as an option for celebrating milestone employment anniversaries – starting at 10 years.
Although the value of TD stock could go up or down, the employee ownership plan offers a great way for employees to save for the long term. That means different things to different people – anything from a down payment on a home or car to putting money aside for retirement.
“The down payment on my first home was made possible by the employee ownership plan,” said Phil Moreira, Web Developer, Social Media and Digital Communications. “It’s a great way to save – and I take every opportunity I have to spread the word about just how great the plan is!”
At TD, our retirement, benefits and savings programs are designed to give employees flexibility and choice so they can meet their needs and the needs of their families. Our employee benefits are just one of the many reasons that TD is an extraordinary place to work.
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An inclusive environment for all employees
At TD, we’re proud to have a unique and inclusive employee culture that allows us to attract the best and the brightest. Our working environment welcomes diversity. We believe that every one of our more than 81,000 employees should feel comfortable bringing their whole selves to work – that’s what having an inclusive environment is all about.
At TD, we’re proud to have a unique and inclusive employee culture that allows us to attract the best and the brightest. Our working environment welcomes diversity. We believe that every one of our more than 81,000 employees should feel comfortable bringing their whole selves to work – that’s what having an inclusive environment is all about.
Our approach is a simple one. We take a holistic view of diversity and inclusion. Why? Because providing all of our employees with the opportunity to realize their full potential helps us on our journey to be The Better Bank.
And we’re gaining terrific momentum. For example, last year we added three new Women in Leadership network chapters. And more than 1,000 women attended networking events across our footprint. Our video remote sign language is giving our deaf employees a more comfortable way to communicate. We were recognized by the International Gay and Lesbian Chamber of Commerce as one of the Top 10 Most LGBT Friendly Corporations in the World. And our Aboriginal Employees Circle – a group of Aboriginal and non-Aboriginal employees – grew.
Ed Clark was also recognized for his long-standing commitment to diversity. Catalyst Canada recognized Ed for the critical and visible difference he’s made to women’s advancement. Ed was also honoured by the Egale Canada Human Rights Trust for his ongoing commitment and support for LGBT human rights in Canada.
These accomplishments certainly illustrate progress that we can be proud of. But we know that becoming more diverse and inclusive takes time and commitment – we’re still in the early stages of our journey, but well on our way.
- PDF downloads
- Management's Discussion and Analysis (1260 KB)
- Consolidated Financial Statements (1300 KB)
- Ten-year Statistical Review (134 KB)
- Principal Subsidiaries (53 KB)
- Glossary (36 KB)
Corporate responsibility
We want to be The Better Bank. Discover how we're building on our commitments to customers, employees, the communities we serve and the environment.
TD's 2010 Corporate Responsibility Report will be available in March 2011.
