Accessibility at TD Bank: Meeting Each Customer’s Needs

Accessibility services

Alternate format statements

Customers can request their monthly checking and/or savings account statements in a variety of alternate formats, including Braille, large print, e-text, accessible pdfs or audio CDs. To request this free service call 1-866-251-35521-866-251-3552 anytime or visit a TD Bank.

Raised line large print checks

Large print, raised lines checks allow for easy reading and check writing and can be oriented by touch. Available to order online, by phone or at your nearest TD Bank.

Enlarged processed check images

Upon request, we will provide enlarged check images of the front and back of the processed checks associated with your account along with your monthly statement (minimum number of 4 checks per page). To request this free service call 1-888-751-90001-888-751-9000 anytime or visit a TD Bank.

Mail-in deposits

Customers have the option to mail in their deposits to:

TD Bank, N.A.
ME2-001-033
PO Box 1190
Lewiston, ME 04243

Be sure to include the deposit account information, as well as the total amount of deposit. Once processed, we will send receipt of deposit to the address on file.

Telephone banking services

There are several telephone banking options to make managing your finances more convenient:

Bank by phone: Call 1-800-937-20001-800-937-2000 to access your account information and conduct transactions 24/7 with this easy-to-follow automated system available in English and Spanish.

Live customer service: Help is available 24/7 at 1-888-751-90001-888-751-9000 in English and Spanish. Translators are available to assist customers speaking other languages.

TTY and Telecommunications Relay Services
Callers who are deaf, hard of hearing, deafblind or have speech impairment may contact TD through TTY (Text Telephone), Video Relay or other Operator Assisted Relay services. Dial 711711 or your preferred Telecommunications Relay Service and connect to TD at 1-888-751-90001-888-751-9000.

ATMs

All of our 1,900+ ATMs from Maine to Florida are accessible to customers with disabilities.

Audio capability: Access in English by plugging in a standard headset – you'll be guided through your transaction while the screen appears blank. A Braille sticker on all ATMs directs vision-impaired customers to the audio jack.

Design features: All ATMs provide height and reach requirements to support wheelchair accessibility and are fully compliant with ADA guidelines.

Bank locations

Our TD Bank locations are designed with accessibility and convenience in mind:

• All new stores feature automated/accessible doors, vestibules and washrooms as well as wheelchair-access to ATMs and service areas.
• Retrofitting of older stores to enhance accessibility is an ongoing effort.
• Where possible, at least one parking space is reserved for customers with disabilities.
• Extended evening and weekend hours provide added time and convenience.

Find a TD Bank location