Flexibility and Well-Being

    • Flexibility and Well-Being
    • Performance

    • Work/Life Flexibility

      TD offers many initiatives to support employees as they balance work with their personal lives. We provide flexible work options to help managers and employees think creatively about how, when and where work gets accomplished:

      • Paid and unpaid time away to address various circumstances;
      • Up to eight weeks of unpaid leave to care for a family member who is gravely ill (Canada);
      • Up to 52 weeks’ pregnancy/parental leave and the possibility of a six-week income top-up to any government childcare benefits for the mother, father, biological or adoptive parent (Canada);
      • A gradual return-to-work program for employees returning from a leave; and
      • Paid time off for volunteering in the community during regular working hours

      In 2010, we began three pilots of a new flexible approach to the workplace to give employees more choice about where and when they work. If the pilots are successful we will continue implementation across TD.

      Health and Safety (H&S)

      We aim to keep staff healthy and safe wherever they are working. Our employees and managers play a valuable role in maintaining TD’s excellent H&S record. In Canada, we have a National Policy H&S Committee, H&S representatives at each work location (over 1,500) and H&S training for all managers and H&S representatives. In the U.S., TD Bank has 13 Safety Committees involving 185 employees who meet quarterly.

      Some of our initiatives include:

      • Best-practice ergonomic standards, which are applied to branch and building design and refurbishments;
      • Tools to support employees working away from a typical office environment;
      • A comprehensive H&S training program, including mandatory courses for all managers and H&S representatives; and
      • A dedicated intranet resource with information on a range of health issues and communicable diseases, such as malaria and tuberculosis.

      The majority of disabling injuries within the financial services industry are a result of slips or falls on icy surfaces or due to tripping on a loose cord or irregular carpeting.

      Wellness Programs

      We offer a range of wellness programs, tools and resources – available from work and from home, 24 hours a day, seven days a week – to help our employees achieve a healthy life balance. Our wellness offerings include:

      • An employee assistance program
      • Feeling Better Now - a confidential, interactive Web-based system, available to employees and their immediate family members, designed to improve the diagnosis and treatment of the most common mental health conditions, such as depression and anxiety disorders (Canada)
      • Critical Incident Trauma Response
      • Back-up childcare (Canada)
      • On-site flu shots in major centres, supplemented with a flu shot reimbursement program
      • On-site massages, aromatherapy, reflexology, heart-health assessments, blood pressure monitoring, eye checks and flu shots (U.K.)
      • A health risk assessment and online health and wellness tools and programs to help employees better understand their personal well-being and make healthy choices (Canada and U.S.)
      • Health fairs, where employees can get blood pressure checks, dental and vision consultations, massages, chiropractic and foot evaluations (Wholesale Banking U.S.)

      New in 2010 is the Best Doctors program. This consultation service helps our Canadian employees navigate the health-care system and find appropriate specialists and, for serious illnesses, gives them access to world-renowned specialists who work with their treating physician to ensure the correct diagnosis and treatment plan.

      What We’re Working On

      In 2011, we will introduce a Wellness Account for Canadian employees. Employees will be able to use their TD-paid benefit credits toward fitness memberships, exercise equipment, health improvement programs, counselling and preventive items for themselves and their eligible family members.

    • Health and Safety

      Workplace Accident Statistics1 (Canada)
        2009 2008 2007
      Minor Injuries2 199
      (0.42%)      		 235
      (0.51%)      		 243
      (0.54%)
      Disabling Injuries3 79
      (0.16%)      		 85
      (0.19%)      		 76
      (0.17%)
      Employee Days Absent Beyond Day of Injury 323 834 654

      1 Latest data available. The 2010 data will be reported to the federal government in spring 2011. Figures in parentheses indicate accident statistics as a percentage of the Canadian employee population as at the end of that year.
      2 Injuries that are treated in the workplace, with no time lost beyond the day of the injury.
      3 Injuries that result in lost time in the workplace on any day following the injury. For each of the years shown, there were no workplace fatalities or disabling injuries that resulted in permanent loss or loss of use of a body part or function.

      Financial Support for Employees

      Through our TD Helps program, Canadian employees can receive the same confidential financial advice and support we offer customers. In 2010, we assisted 124 employee households with loans, mortgage capitalization and loan extensions.

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