Customer focused

Responsible Banking

Building a Better Bank starts with building strong and lasting relationships with customers. In 2014, we continued to focus on legendary customer service and convenience across our business.


We want to deliver legendary experiences that inspire our customers to recommend us to their friends and family.

As our customers feel the ongoing impact of global economic turbulence, they continue to ask us to stand by them. And we do.

As a financial services provider, we have a role to play in ensuring affordable and comfortable access to essential banking services.

We serve a diverse population of customers across more than 2,500 communities in North America.



TD Bank was named Best Big Bank in MONEY’S Best Banks 2014 list.


TD Canada Trust was named highest in Customer Satisfaction among the Big Five Retail Banks by J.D. Power in the Canadian Retail Banking Study.1


IPSOS awarded TD Canada Trust the Best Banking Award for Overall Quality of Customer Service for the tenth year in a row.

1TD Canada Trust received the highest numerical score among the big five retail banks in the proprietary J.D. Power 2006-2014 Canadian Retail Banking Customer Satisfaction StudySM. Study based on 17,183 total responses and measures opinions of consumers with their primary banking institution. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2014. Your experiences may vary. Visit